Privacy Policy

Effective Date: February 1, 2025
Last Updated: February 19, 2025

Sunrise Skylights (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

By using our services, website, or interacting with us, you consent to the collection, use, and disclosure of your personal information as described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Information You Provide

• Name, address, email address, and phone number
• Payment details (e.g., credit card or banking information, processed securely via third-party payment processors)
• Business or home property details (if applicable for skylight installations)
• Communication preferences
• Any other information you provide when contacting us, requesting services, or submitting inquiries

1.2 Information We Collect Automatically

• Website Data: IP address, browser type, device information, pages visited, and time spent on our website
• Cookies & Tracking: We may use cookies, analytics tools, and similar technologies to enhance user experience and collect anonymized data

1.3 Third-Party Information

We may receive information from:

• Payment providers for transaction verification
• Referral sources if someone recommends our services
• Publicly available sources, as allowed by law

2. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our services
• Process transactions and issue invoices
• Communicate with you about services, promotions, and updates
• Respond to inquiries and provide customer support
• Ensure compliance with legal and regulatory obligations
• Protect against fraud, unauthorized access, and security threats

We DO NOT sell, rent, or trade your personal information.

3. Disclosure of Personal Information

We may disclose your information:

• Service Providers: To third-party vendors assisting with payment processing, hosting, analytics, or marketing
• Legal Requirements: If required by law, regulation, or court order
• Business Transfers: In the case of a merger, sale, or business restructuring

We ensure third parties receiving your information comply with applicable privacy laws.

4. How We Store and Protect Your Data

We take reasonable measures to protect personal information against unauthorized access, loss, or misuse, including:

• Secure servers and encrypted payment processing
• Limited employee access to personal data
• Regular security audits and compliance checks

However, no system is 100% secure, so we encourage users to take precautions when sharing sensitive data online.

5. Your Rights and Choices

Under PIPEDA and Ontario privacy laws, you have the right to:

✅ Access & Correction – Request a copy of your personal information or ask us to correct inaccuracies.
✅ Withdraw Consent – Opt-out of marketing emails or request deletion of certain data (subject to legal or contractual obligations).
✅ Complain – If you believe we have mishandled your data, you can file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the Ontario Information and Privacy Commissioner (IPC).

To exercise these rights, contact us at:

📧 Email: info@sunriseskylights.ca
📞 Phone: 613-716-8421
📍 Mailing Address: 298 Valade Cres, Ottawa, Ontario K4A 2X3

6. Cookies & Online Tracking

We use cookies and analytics tools (such as Google Analytics) to:

• Improve website performance
• Understand visitor behavior
• Deliver targeted advertisements

You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. If changes are significant, we may notify you directly.

9. Contact Us

If you have questions or concerns about this policy or your personal information, please contact:

Sunrise Skylights
📧 Email: info@sunriseskylights.ca
📞 Phone: 613-716-8421
📍 Business Address: 298 Valade Cres, Ottawa, Ontario K4A 2X3